Globetrotting grows its travel business with Pin Payments

About Globetrotting

Global horse riding travel agency Globetrotting has built a reputation amongst keen horse riders. With over 40 riding holidays in their portfolio, they road-test each and every one, enabling them to perfectly match clients with their dream holidays. Over 50% of Globetrotting’s customers are solo travellers who will book another ride with Globetrotting within 12 months.

Kate and Steven Pilcher founded Globetrotting from their headquarters in Nambour, Queensland, in 2008.

“Our customers are passionate horse people who love to ride and live to travel. For us, Globetrotting is not just a business, it’s a calling, and we’re honoured to say that this is reflected in the enthusiasm and loyalty of our beautiful community of globetrotters”

Their payments challenges

Globetrotting’s diverse range of ride destinations requires payments in the same currency as the ride provider’s country of origin.

Before using Pin Payments, Globetrotting’s clients had to physically visit their bank and issue a telegraphic transfer into Globetrotting’s foreign exchange accounts. For example, if Globetrotting invoiced their ride in GBP, their customer had to transfer funds from their Australian bank account via an intermediary bank account back into Globetrotting’s GBP account.

“It was archaic, slow, and frustrating for everyone involved”, reflected Kate.

The solution

Globetrotting uses Xero to invoice clients for their rides from their WooCommerce website. The team set up their Pin Payments account to integrate to their website to accept foreign currencies from their clients.

“This is where Pin Payments is vital - it gives us the flexibility to invoice our clients in the currency of their ride, and the funds settle in our chosen foreign exchange accounts."

“No other providers offer a similar service - where funds are held in the chosen currency.”

The result

“The customer service at Pin Payments is phenomenal. If we ever have a tech query or a dispute with a credit card charge, they’re prompt and efficient with their responses. Not only that, when we need help with our Xero bank feeds aligning with our Pin Payment statements, a Pin Payment representative works with our website developer and us to find an intermediary solution. Remarkable.”