Your Account
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- Where do I find my API keys?
- Your Secret and Publishable API keys can found in the API Keys screen in your dashboard.
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- Where can I download card scheme logos?
- Links to download card scheme logos.
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- Where do I update my bank account details?
- You can update your bank account from the Account section of your dashboard.
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- How do I change the email address on my account?
- The Personal details account section allows you to update personal account details, including your email address.
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- Is there a limit to the amount I can charge?
- A new account has a limit of $25,000 per charge, or $1000 if you’re using the Point-of-Sale interface.
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- I’d like to close my account
- Please contact Support who will be able to complete your request.
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- Can I export my customer data if I leave Pin Payments?
- Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data.
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- Goods and services tax
- Goods and services Tax (GST) is included on transaction fees at the current rate of 10%.
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- Completing ID verification
- ID verification needs to be completed for each ultimate beneficial owner (“UBO”) in your business or organisation.
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- Can I import my customer data I used at another payment provider?
- As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data.
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- Why are international transaction fees more expensive?
- Where a transaction is categorised as an international, or cross-border transaction the amount of fees it attracts to process are higher compared to a domestic transaction.
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- Is there a Pin Payments mobile application?
- Currently we don’t offer a native application for either iPhone or Android. However, all of the web based features are mobile friendly.
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- How are transaction fees calculated?
- The cost to process a transaction depends on the currency you charge in and the country the cardholder's card has been issued from.
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- What are my options to customise receipts?
- You’re able to apply your logo and add your own message, or disable the receipts we send.
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- What options do I have for account reporting?
- How to download reports from your Pin Payments account.
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- Can I resend receipts?
- Yes, you can resend receipts at any time. Find the charge in your dashboard, and scroll to the ‘Email receipt’ section. Confirm the email address is correct, and click ‘Send Receipt’.
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- How do I reset my password?
- The Log In page includes an option to reset your password.
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- Are there unsupported or restricted business categories?
- Business category restrictions are outlined in our terms.
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- Which payments cards are supported?
- Any card bearing a Mastercard, Visa, American Express, JCB, Discover, or Diners Club logo can be used.
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- Can I send tax receipts?
- You will need to issue tax receipts this separately as these details are not included on the receipt.
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- How long does it take to setup an account?
- Typically, a Pin Payments account will be approved and ready to use within a single business day.
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- I’ve sold my business, can I transfer ownership of my account?
- It's recommended the new owner creates their own Pin Payments account.
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- How can I reset two-factor authentication (2FA)?
- If you’ve lost or replaced your phone, contact Support to help you restore access to your account.
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- Why should I use two-factor authentication?
- We recommended enabling two-factor authentication (2FA) to provide greater security for your account.
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- How can I update my ABN?
- If your business begins trading under a new ABN it’s required that you provide us with the ABN and any other updated details.
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- How can I update my NZBN?
- If your business begins trading under a new NZBN it’s required that you provide us with the NZBN and any other updated details.
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- Can I create additional users?
- Currently there isn't a way for you to create additional users...
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- What countries are supported?
- Businesses located in either Australia or New Zealand can apply for a Pin Payments account.
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- Why was my application declined?
- In some situations we are unable to approve an application for Pin Payments.
